Orders generally ship in 1-3 business days. Tracking information is received via email and will be forwarded to you if your email is registered.
Fantasy Lovers does not back order, if an item purchased has depleted stock, you will not be charged for the item, and you will receive a confirmation email detailing your adjusted order total promptly.
Order Cancellations To ensure excellent service, orders are readied for shipment immediately and cannot be changed or canceled. If orders are returned as undeliverable or refused, merchandise credit is less a 20% restocking fee and return freight cost. UPS does not deliver to PO Boxes. *We reserve the right to substitute shipping methods.
What happens if I receive damaged or missing merchandise? Claims for damaged or missing merchandise are accepted once per order. Please report any damages or shortages to Customer Service (email@example.com) within seven days of order delivery. It is important to inspect all of your merchandise before submitting a claim as amended or second claims are not accepted. We want you to be completely satisfied with your purchases, damaged or missing merchandise is eligible to receive a replacement or refund at no additional cost to you.